Frequently Asked Questions (FAQ)

Find answers to common questions:

What are the tiffin carriers made from?

Our tiffin carriers are crafted from premium food-grade stainless steel and adorned with a high-quality durable waterproof vinyl design, ensuring both style and function.

We take great care in every step of the process, from the initial design to the final packaging, to ensure that each tiffin carrier meets our high standards.

How do I wash the tiffin carrier?

To keep your tiffin carrier in optimal condition, we recommend the following:

  • Handwash with warm soapy water,
  • Use a soft sponge or cloth to clean,
  • Wipe dry to prevent water spots,
  • Avoid Dishwasher and abrasive sponges or cleaners.

When will I receive my personalised tiffin carrier?

For local deliveries in Singapore, we offer a prompt delivery time of 5-7 business days.

If you require international delivery, please email us at info@thetiffinandco.com, and we will be happy to provide you with the international delivery estimates.

Can I place an order with international shipping?

We are pleased to offer international shipping to customers outside of Singapore, though please note that additional fees will apply. To inquire about overseas shipping prices, please email us at info@thetiffinandco.com, and we will be happy to provide you with a delivery quote.

What happens if I enter an incorrect or incomplete delivery address?

Please double-check your delivery address entry, as incorrect or incomplete addresses can cause the package to be deemed undeliverable. If this occurs, re-shipping and replacement costs will be the responsibility of the customer. Note that we are unable to change your shipping address in our system once the order is placed, so it's essential to ensure accuracy before completing your order.

Privacy Policy

At The Tiffin & Co., we respect your privacy. We collect personal information (name, address, date of birth, phone number, email address, etc.) solely for internal purposes, such as processing orders and communicating with you. We never share your information with third parties without your consent.

Refund and Exchange Policy

We strive for customer satisfaction! While our customised products are made to order and cannot be cancelled or refunded, we're dedicated to ensuring you're delighted with your purchase. If your order arrives damaged or incomplete, please reach out to us within 3 days at info@thetiffinandco.com with your order number. We'll work with you to resolve the issue promptly.